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Return Policy

Return/Exchange Policy:
We will gladly exchange or return any merchandise within 7 days (Except Clearance and "As Is" items, or conditions see below). All returned merchandise must be brought back in the condition in which it was delivered and will go under thorough inspection. All returns after 7 days will be subjected to a minimum of 15% restocking fee. No returns after 14 days.

Aloha Furniture will not accept or exchange any furniture that has been damaged after pick-up or delivery, exposed to odors (animals, smoke, etc.), or shows any sign of wear or tear. All returns/exchanges will be at the discretion of Aloha Furniture. If the return/exchange is a result of a manufacturer defect, it will be handled free of charge including Assembly and Delivery.

No refunds on Clearance As-Is items, Display/Floor models, Special Orders, Custom Orders, Layaways, Delivery charges, and Fabric Protection charges. Select products may have specific restrictions on returns or replacement. Please see store for details. Aloha Furniture reserves the right to modify the terms of this policy currently. The manager on duty has the final decision on any acceptance of returns, exchanges, or replacements.

Contact us at 503-642-0256

Credit sales will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund in your account. Cash sales will be refunded by check within 10 days of return.

Special Order Policy:

Special Orders:
Special orders can also be placed if we do not have a full matching set or something that caught your eye on our Wondersign or website! At the time of your purchase, your salesperson will give you an estimated lead-time for your furniture shipment. Once we receive an acknowledgment of your order from our manufacturer, we will notify you via phone or email of an approximate delivery date. Our salespeople will continue to track your order until it arrives at our Distribution Center and to our Warehouse. Unfortunately, delays can occur, and we will notify you with updates as soon as we receive this information. We will do our very best to get your furniture to you as quickly as possible, but we are not responsible for unexpected delays or any liability therein. No price adjustments or loaner items will be given due to manufacturer's delay. Aloha Furniture will not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.


 

Changes, Returns or Cancellations:
Please contact our sales team immediately if you need to cancel or make changes to your order.


Please ask your salesperson for complete details about our cancellation policies and restocking fees. You may cancel or change your special order within 24 hours of placing your order without a cancellation fee. Thereafter, your special order cannot be cancelled or changed without cancellation/restocking fees.* These fees are up to 25% of your order depending on: a) the status of the special order at the time you decide to cancel; and b) the type of merchandise you purchased.

AT THE TIME OF SALE, AND BEYOND, WE STRIVE TO GIVE OUR CUSTOMERS THE MANUFACTURER'S BEST ESTIMATE AS TO WHEN YOUR ORDER WILL SHIP FROM THEIR FACILITY. 

Common reasons that your order might be delayed:

  • Manufacturer backlogs due to COVID-19 shutdowns, social distancing regulations, etc.
  • Trucking delays due to COVID-19, and an overloaded and understaffed trucking industry. Shipping via waterways are under the same stresses, as are the ports who receive and distribute merchandise from overseas.
  • Raw material shortages due to shipping delays (see above).

This list is not an excuse, but a limited explanation for delays. We apologize for the inconvenience, but promise to provide the most transparent, current, and accurate information to our customers.